Returns

Lilyhippo is committed to selling only high-quality products that we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Lilyhippo will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your  receipt and the product is in a reasonable, re-saleable condition, with it’s original packaging.

If at anytime you need help with your returns the easiest way will be  to contact us with the  Contact Form.

Faulty or Damaged Items

Please note that all refunds will be made back to the original card used to make the purchase. If you don’t have your receipt, we will still be happy to exchange any product you have purchased from us, or to offer you a credit note. The exchange or credit note will be to the value of the returned product’s lowest retail price in the last twelve months. Please note that credit notes are valid for two years and are redeemable at Lilyhippo, and that they may not be used for the purchase of gift vouchers.

The refund will only be credited to the original card used for purchase. It usually takes around 3-7 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our